Terms of Use



This document (together with all other documents mentioned below) sets out the terms and conditions for the use of the website and the purchase of products through this website (hereinafter referred to as the "Terms"). The customer should read the Terms, our Cookie Policy and our Privacy Policy (collectively, the "Data Privacy Policy") before using the website. When you use this website or place an order through the website, you, our valued Customer, accept, declare and undertake that you expressly consent to be subject to these Terms and the Data Privacy Policy. If the Customer does not accept all the Terms and Data Privacy Policy, he should not use the website. These Terms and Data Privacy Policy are subject to change. It is the Customer's responsibility to read them regularly and the Terms and Data Privacy Policy in force when the Customer uses the website or creates the Agreement (as described below) will apply to the Customer.


The goods sales made through this website, EKVATOR ISI MÜHENDİSLİK, a Turkish company located at Yukarı Dudullu Mahallesi Necip Fazıl Bulvarı No 46 A Ümraniye / Istanbul, registered in the Istanbul Trade Registry with the registration number 460137 and registered in the Sarıgazi Tax Office with the number 3300191239. It is carried out by CONSTRUCTION INDUSTRY AND TRADE LIMITED COMPANY under the name SNOC. You can reach SNOC from your fixed phones by calling 0850 800 64 64 customer service line.


The customer is required to share his personal information in order to purchase the product he wants. The information or personal data you share with SNOC is processed in accordance with the Data Privacy Policy. When the customer uses the website, he/she confirms that all the information he/she shares with SNOC is true and correct, and is deemed to have accepted the processing of this information and personal data. In case the Customer clearly declares its interest to SNOC, SNOC may inform the Customer about the latest collections, catalogues, campaigns and special offers by mail, e-mail and/or SMS.


Using the website and/or placing any order through the website; Customer;
1. To use the website only for legitimate requests or orders,
2. Not to make unrealistic, false or fake orders; When SNOC has a reasonable opinion that such an order has been made, SNOC has the right to cancel the order and inform the relevant authorities,
3. SNOC agrees, declares and undertakes to provide accurate and up-to-date e-mail, postal and/or other contact information and, if necessary, that SNOC may use this information to communicate with the Customer. (See Data Privacy Policy).
4. If the Customer does not provide SNOC with all the information needed to complete the order, SNOC may not complete the order.
5. When the customer places an order via the website, he/she confirms that he/she has completed at least 18 years of age and is legally able to enter into a contract with the power of appeal.


The products presented on this website are only suitable for delivery within the borders of the Republic of Turkey.


Customer must follow the online purchase process and click "Confirm Payment" to place an order. After doing this, the Customer will receive an email confirming receipt of the order ("Order Confirmation"). In a second subsequent e-mail, the Customer is notified that the order has been accepted and is being shipped ("Delivery Confirmation"). If such approval is not provided to the Customer by SNOC, the Agreement is deemed not established.


SNOC reserves the right to withdraw any product from the website and/or remove or correct any material or content on the website. Whilst SNOC will use all reasonable efforts to process all orders submitted to it, at any time, SNOC reserves the right to refuse to fulfill or confirm the order in the event of unusual circumstances after receiving an order or sending an Order Confirmation to the Customer.
SNOC's Customer' shall not be liable to any third party for withdrawing any product from the website, removing or correcting any material or content, or refusing to fulfill or approve the order after receiving or sending the Order Confirmation.


In the event that the supply of the products is delayed due to a situation beyond SNOC's control, SNOC; It informs the Customer of the situation as soon as possible and takes measures to minimize the effect of the delay. SNOC is not responsible for delays caused by circumstances beyond its control. However, when there is a very serious risk of delay, the Customer may contact SNOC to terminate the Agreement and receive a refund for the products for which the Customer has paid but not received. In order to avoid or minimize the risk of damage to the Customer's home or belongings, SNOC requests that the Customer remove their belongings or anything else that may be damaged and receive the delivery personnel to your home in the most convenient way possible. Unless caused by SNOC's negligence, SNOC cannot be held responsible for situations where reasonable measures can be taken to prevent or minimize risk and items can be removed to safe locations. If the product or products do not fit as requested by the Customer, the Customer may still accept the delivery or request the return of the products. The Customer should note that shipping from the return may have additional costs and SNOC shall be entitled to pass this cost on to the Customer. In the context of these Terms, for the "delivery" or "delivered" situations to occur, the Customer or a third party designated by the Customer who will acquire the possession of the products must have received the product, which can be proven by signing the receipt of the products at the specified delivery address.


If delivery is not possible, the product/s are returned to the warehouse. If delivery is not possible, the Customer is informed of where the ordered product is and how he can reschedule delivery. If the Customer is not at the delivery location at the agreed time, he must contact SNOC to re-arrange the delivery on another suitable day to be agreed. If the Customer does not contact SNOC for delivery within the day, the Agreement may be terminated on the grounds that the Customer has violated the Agreement. As a result of the termination of the Agreement, SNOC shall return to the Customer all payments received from the Customer, including the cost of delivery, without any unreasonable delay, in any event, within fourteen (14) days after the termination of this Agreement. The Customer should note that there may be additional costs for shipping resulting from the termination of the Agreement and SNOC shall be entitled to pass this cost on to the Customer.


As long as the Customer accepts the delivery with the courier/cargo company determined by SNOC, all benefits and damages regarding the products shall be under the responsibility of SNOC until the Delivery. The ownership of the products passes to the Customer as of the delivery of the product in question to the Customer or the person at the delivery address. (transfer of ownership)


The price of the products is as determined on the website. Although SNOC does its best to ensure that all prices on its website are correct, errors can occur in this regard. In case of an error in the price of the products ordered by the Customer, SNOC informs the Customer as soon as possible and offers the Customer the option to confirm the order at the correct price or cancel the order. If SNOC cannot reach the Customer, the amount paid for the products will be returned to the Customer by accepting the order as cancelled. SNOC products shall not be obliged to complete the sale (even after sending the Customer a Delivery Confirmation) at an incorrect (lower than normal) price to the Customer, if the pricing error is obvious and certain and the price of the product registered on the website can be clearly found to be an incorrect price. Prices on the website include VAT and taxes. Prices are subject to change at any time, but price changes will not affect orders in cases where an Order Confirmation is sent to the Customer (except as stated above). For this reason, it is not allowed to adjust prices for previous orders (except as stated above). When the customer completes the shopping, all the products they want to buy are added to the shopping cart, the next step is to finalize the order and checkout. In order to do this, the Customer must follow the steps of the purchasing process, complete or confirm the information requested at each step. In addition, the Customer can make changes in the order details during the purchasing process, before the payment process.
After the order is completed and before the payment is confirmed by the Customer, the basic characteristics of the purchased product, the total price of the product including all taxes, In cases where there is a right of withdrawal, Information on the terms, duration, procedure of the use of this right and the information regarding the carrier stipulated by the seller for the return, or in cases where the right of withdrawal cannot be exercised exceptionally, information on the Customer's right of withdrawal or under which conditions he will lose his right of withdrawal is presented to the attention of the Customer in the form of an order summary.
The Shopping Guide contains detailed explanations about the purchasing process. In addition, if the Customer is a registered user, the details of all orders belonging to the Customer can be accessed in the "My Account" section.
Payments are made via credit cards and debit cards using the payment methods shown on the website and applications.
.To prevent unauthorized access. Customer's credit card information is encrypted. When SNOC receives the Customer's order, a provision is requested on the Customer's card to confirm that there is sufficient available limit to complete the transaction. Before the customer's order leaves for delivery, payment is taken from the credit card. When the customer clicks the "Confirmation of Payment" button, he/she is deemed to have verified and confirmed that he/she is the owner of the credit card used or that he/she is the legal holder of the credit check card.
Credit cards are subject to verifications and authorizations by the card issuer; however, if the issuing institution of the Customer does not authorize SNOC to pay, SNOC will not be liable for any delay or non-delivery and will not be able to complete the Agreement.


The invoice is sent to the Customer with the delivered products at the latest. SNOC reserves the right to apply other methods in accordance with the e-invoice/e-archive legislation regarding the invoice.


In all kinds of disputes that may arise between the parties for the transactions related to this contract, the books, records and documents of the Parties, computer records and fax records will be accepted as evidence in accordance with the Law of Civil Procedure No. 6100, and the user will not be able to access these records. He agrees that he will not object.


Istanbul (Central) Courthouse Courts and Enforcement Offices are authorized to resolve any disputes arising from the implementation or interpretation of this Agreement.