Delivery and Return

DELIVERY
  • The products you have ordered are shipped within 5 working days after the payment confirmation is received. If the product will be delivered by us within Istanbul, the customer will be contacted and an appointment will be made for the delivery date and time. For deliveries outside of Istanbul, it will be loaded on the delivery vehicle within 5 working days and the customer will be informed.
  • You should check the products you have received during delivery in front of the cargo officer, and if there is a defective-broken product, a report should be kept by the officer. Otherwise, the product will be considered to have been shipped and delivered properly.

RETURN & CANCEL

  • You can return the purchased product within 14 days from the delivery date. The general return conditions are as follows; The products to be returned must be sent with the original box or packaging. Returns of used products are not accepted. You must send a petition containing the original invoice and the reason for the return, along with the product you will return.
  • If the invoice of the product you want to return is on behalf of the company, it must be sent with the invoice issued by your company when returning it. The return invoice should be issued without including the cargo share.
  • Returns are generally completed within 7-10 business days. The refund will be deposited into a bank account opened in your name, after deducting the shipping costs. Bank charges will be borne by you.

Change

If you, our valued customer, requests a change, it will be credited to your account as a gift card that can be used instantly, after deducting the amount of shopping, shipping and costs you have made on our website.